Frequently Asked Questions
Everything retailers need to know before placing an order.
Any licensed business can apply for a wholesale account.
Submit your application on our Wholesale Application page.
Note that online sellers have one additional step: the online seller agreement form.
Application review takes 1-2 business days. Reviewers may contact you if additional verification or information is needed.
There is no minimum order quantity (MOQ) or minimum order amount (MOA) – order however much you need!
Payment is due upfront through Shopify checkout, which accepts credit card, PayPal, Google Pay, and Venmo.
Orders placed during business hours usually ship the same day. In some cases, shipping may take up to 1–3 days.
Yes – orders over $500 ship free. Orders under $500 ship at a flat rate of $35.
We currently only support pickup-based fulfillment for select international partners in Canada, South America, and other regions. The partner arranges pickup from our facility and handles export logistics, delivery, and taxes on their end. For South America, most partners route through a Florida-based freight forwarder of their choice; we ship there and they handle the rest.
See our Returns and Refund Policy for full details.
Our catalog is currently available to approved members only. From the menu, go to Resources > Catalog.
We carry a variety of products across 7 of our own brands, as well as external brands. See our brands(create and link) for full details.
Reordering works the same as placing your original order — simply log in and place a new order online.
For any questions, reach out to us at wholesale@iwellus.com.
Our wholesale team can also assist in the following languages:
- Español: Nuestro equipo mayorista puede responder preguntas en español. Para consultas o preguntas envíe un correo electrónico a wholesale@iwellus.com.
- 한국어: 저희 홀세일팀은 한국어로 문의 답변이 가능합니다. 문의사항은 wholesale@iwellus.com 으로 이메일 주시길 바랍니다.
- 日本語: 弊社の卸売チームが日本語でご質問にお答えします。お問い合わせについては, wholesale@iwellus.com まで電子メールでお問い合わせください。
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